Welcome to the AEP resources page! Based on feedback you’ve shared, we’ve created this one-stop shop for helpful resources to support you during AEP. Check back often as new resources are added.
Quick reference guides provide a high-level overview of some of our most asked about ancillary benefits. Need more detailed information? Check out the training schedule on this page to attend one of our ancillary training sessions.
General Benefit Guides
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- Dental Quick Reference Guide opens in a new window
- Fitness Wearables Quick Reference Guide opens in a new window
- Flex Benefit Quick Reference Guide opens in a new window
- Hearing Quick Reference Guide opens in a new window
- Home Support Services Quick Reference Guide opens in a new window
- Mom’s Meals Quick Reference Guide opens in a new window
- Renew Active® Quick Reference Guide opens in a new window
- Transportation Quick Reference Guide opens in a new window
- UCard Quick Reference Guide opens in a new window
- UnitedHealthcare At Home Quick Reference Guide opens in a new window
- Vision Quick Reference Guide opens in a new window
Keep checking back for more quick reference guides!
When it comes to AEP, there’s always something new to learn, and we have the training resources to support you. Whether you’re wanting to learn about how to conduct event, hear about one of our benefits, or improve your presentation skills (just to name a few), we have a class designed for you. Please take a look at our National Learning Calendar and sign up on Learning Lab for courses you can engage in at your convenience.
Use this 2023 Ancillary Guide as a deep dive on our ancillary offerings. Note: this is a national overview and does not speak to plan specifics. Please refer to product positioning sheets for plan specifics.
We’re excited to be expanding the UnitedHealthcare UCard nationally across our individual Medicare Advantage plans. Use these resources to learn more about UCard to help you promote it to your clients:
As of January 6, 2023, the following outreach is being done related to UCard retail transactions:
- Email campaign began today to notify members of the error.
- Outbound call campaign will begin next week.
- Apology letters will go out to all impacted members over the next few weeks. Here are copies of the letters members will receive:
- Replacement UCards are going to D-SNP members first and then C-SNP and MA members.
As a reminder, these errors do not impact a member’s ability to visit a doctor’s office or fill a prescription. This also does not impact the use of the UnitedHealthcare mobile app, which can still be used to make OTC and Healthy Food purchases in store.
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