![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Member Communications.jpg)
There are opportunities to simplify the experience for consumers enrolling and onboarding in a Medicare Advantage or Special Needs Plan. This section provides examples of the communications and materials UnitedHealthcare sends members and potential opportunities for you to assist, guide and engage with your consumers during the enrollment and onboarding process.
The following information provides a high-level overview of the member’s enrollment and onboarding experience. Members may receive different versions of the information shown or may receive additional information from UnitedHealthcare.
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Enrollment Confirmation.png)
After submitting a plan application, members with an email address on file receive a confirmation email that allows them to review the plan they selected. The email encourages them to download the UnitedHealthcare app or visit their member site to track their application status.
Learn more
- Review the plan chosen with the member
- Help them download the app
- Help them register for the member site
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Application Status Update.png)
After creating their HealthSafeID, members can visit the app or the member site for updates about their application status.
- Help members download the app, if they haven’t already
- Help them register for the member site, if they haven’t already
- Take action if application needs more info or is denied
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Application Approval Email.png)
If the application is approved, new members & plan switchers (with an email address on file) will receive an approval email and push notification (if opted in to receive push notifications).
Learn more![expanded accordion image](/content/dam/jarvis/react_Images/Knowledge_Center_Images/icons/Icon_Mail_2C_RGB.png)
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Welcome Letter.png)
If the application is approved, new members & plan switchers (with an email address on file) will receive an approval email and push notification (if opted in to receive push notifications).
Learn more![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Quick Start Guide.png)
The Quick Start Guide is an educational booklet mailed to members that reinforces plan value and helps prepare members to use their plan. It confirms their application approval, plan selection and effective date.
Learn more
- Help members understand when their plan is effective
- Ensure they are prepared to use their plan
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Autopay Digital RTO.jpg)
Digital Real Time Offers (RTOs) are targeted notifications that remind members to engage with their plan, such as selecting a primary care provider (PCP) or signing up for paperless delivery.
![expanded accordion image](/content/dam/jarvis/react_Images/Knowledge_Center_Images/icons/Icon_Mail_2C_RGB.png)
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/UCard Delievered.png)
The UCard mailing will deliver the UCard in a simplified format that is timely and supports a smooth card activation experience.
Learn more![expanded accordion image](/content/dam/jarvis/react_Images/Knowledge_Center_Images/icons/Icon_Mail_2C_RGB.png)
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/OTC Benefit Introduction.png)
Members with OTC benefits will receive a mailing to educate them on the OTC benefit and can help prepare them for their first order.
Learn more
- Help members prepare for their first OTC order after their effective date (in-store/online)
- Encourage members to download app, with potential specifics on the store locator and Product Scanner function for in-store shopping
- Encourage member to explore the UCard Hub and locate their digital UCard
![expanded accordion image](/content/dam/jarvis/react_Images/Knowledge_Center_Images/icons/Icon_Mail_2C_RGB.png)
![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Plan Activation Emails.png)
An educational email series to new members intended to empower them through the completion of critical plan readiness activities. Topics include: UCard, OTC, Rewards, Renew Active, Prescription Tools & Resources, PCP, Plan Network, Preventive Care and Health Assessment.
Learn more![](/content/dam/jarvis/react_Images/Knowledge_Center_Images/images/Knowledge_center/Part D Explanation of Benefits.png)
This is a statement sent to members summarizing drug costs. It shows how much a prescription was, how much the plan covered and how much is owed. It is not a bill.
Get access to quick reference guides for Member Experience topics like UCard, OTC, and more.
Members in eligible plans have opportunities to earn valuable rewards for the 2024 plan year by completing certain activities.