All member-related issues should be directed to Member Services. For unresolved issues previously escalated to member services, please fill out the Member Escalation Request Form below.

Member Escalation Request Form

For AARP Medicare Supplement Plans, please use the Member Service Request Tool instead of the Escalation Form to request account updates and provide missing application information on behalf of your client. The Service Request Tool can be accessed via the Book of Business or Application Status page. 

Need Help

The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Medicare & Retirement Sales Team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way.

As part of our hassle-free approach, The Producer Help Desk provides support through your entire sales experience, including:

• Contracting – assist with status updates, up-line identification, state appointments and more
• Certifications - identify required courses, provide status updates, and provide assistance with transferring of AHIP credits
• Provider and Rx Look-Ups
• LEAN questions and system support
• Commission inquiries

For enrollment questions, The Pre-Enrollment Support Team (PES) assists agents in the following ways:

• Providing application status
• Medicare and Medicaid Verification
• Updating missing information on pending Medicare Advantage, Prescription Drug Plan, and Medicare Supplement applications
• Identifying reasons and when possible, solutions, for application Denials / Withdrawals / Cancellations

Note: PHD contact information should NOT be given to a consumer.