Need Help?
The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Individual and Family Plans team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way, 8 a.m. - 7 p.m. Central Time, Monday – Friday.
As part of our hassle-free approach, the PHD provides support through your entire sales experience, including:
- Contracting – assist with status updates, upline identification, state appointments and more
- Provider and Rx lookups
- Commission inquiries
- Enrollment questions
- Benefit information and sales materials
- HealthSherpa access and functionality
Note: PHD contact information should NOT be given to a consumer.
PHD OEP Hours of Operation
During OEP, the Producer Help Desk (PHD) will be extending their availability so you can get the help you need during this crucial time.
From October 28, 2023 through January 13, 2024, the PHD will be available on Saturdays, 8 a.m. to 5 p.m. Central Time.
PHD holiday schedule during OEP:
- Thanksgiving Day (Thursday, November 23): Closed
- Friday, November 24: 8 a.m. to 5 p.m. Central Time
- Sunday, January 14: 8 a.m. to 5 p.m. Central Time
- Martin Luther King, Jr. Day (Monday, January 15): 8 a.m. to 5 p.m. Central Time
If you have 10 or more member inquires, complete the PHD Inquiry Form in its entirety and return it to acabrokersupport@uhc.com. Instructions for completing the PHD Inquiry Form can be found on the second worksheet of the form.
Member Services Toll-Free Numbers One-Pager
The one-pager below can be used as a quick reference for directing members to the appropriate resource.
Member Services Toll-Free Numbers by State
| State | Member TFN | Member Hours of Operation |
| AL | 888-200-0327 | 8:00 a.m. - 6:00 p.m. Local Time |
| AZ | 877-482-9045 | 8:00 a.m. - 6:00 p.m. Local Time |
| CO | 888-809-6539 | 8:00 a.m. - 6:00 p.m. Local Time |
| FL | 888-200-0405 | 8:00 a.m. - 6:00 p.m. Local Time |
| GA | 800-609-9754 | 8:00 a.m. - 6:00 p.m. Local Time |
| IL | 888-200-0325 | 8:00 a.m. - 6:00 p.m. Local Time |
| KS | 866-761-7748 | 8:00 a.m. - 6:00 p.m. Local Time |
| LA | 866-268-6438 | 8:00 a.m. - 6:00 p.m. Local Time |
| MD | 800-691-0021 | 8:00 a.m. - 6:00 p.m. Local Time |
| MI | 888-200-0324 | 8:00 a.m. - 6:00 p.m. Local Time |
| MO | 877-940-4172 | 8:00 a.m. - 6:00 p.m. Local Time |
| MS | 888-239-1451 | 8:00 a.m. - 6:00 p.m. Local Time |
| NJ | 866-569-0328 | 8:00 a.m. - 6:00 p.m. Local Time |
| NM | 866-569-3491 | 8:00 a.m. - 6:00 p.m. Local Time |
| NC | 800-980-5357 | 8:00 a.m. - 6:00 p.m. Local Time |
| OH | 800-331-4680 | 8:00 a.m. - 6:00 p.m. Local Time |
| OK | 800-980-5319 | 8:00 a.m. - 6:00 p.m. Local Time |
| SC | 866-569-2094 | 8:00 a.m. - 6:00 p.m. Local Time |
| TN | 877-250-8188 | 8:00 a.m. - 6:00 p.m. Local Time |
| TX | 866-811-2704 | 8:00 a.m. - 6:00 p.m. Local Time |
| VA | 877-265-9199 | 8:00 a.m. - 6:00 p.m. Local Time |
| WA | 888-832-0969 | 8:00 a.m. - 6:00 p.m. Local Time |
| WI | 866-569-3468 | 8:00 a.m. - 6:00 p.m. Local Time |
Saturdays through 12/2/2023, 8am - 5pm CST
Sunday 10/15/2023 and 12/3/2023, 8am - 5pm CST
Saturdays from 10/28/2023 - 1/13/2024, 8am - 5pm CST
Sunday 1/14/2024, 8am - 5pm CST
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