Need Help?
The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Individual and Family Plans team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way, 7 a.m. – 9 p.m. Central Time, Monday – Friday.
As part of our hassle-free approach, the PHD provides support through your entire sales experience, including:
- Contracting – assist with status updates, upline identification, state appointments and more
- Provider and Rx lookups
- Commission inquiries
- Enrollment questions
- Benefit information and sales materials
- HealthSherpa access and functionality
Note: PHD contact information should NOT be given to a consumer.
If you have 10 or more member inquires, complete the PHD Inquiry Form in its entirety and return it to acabrokersupport@uhc.com. Instructions for completing the PHD Inquiry Form can be found on the second worksheet of the form.
Member Toll-Free Numbers by State
State |
Member TFN |
Member Hours of Operation |
AL |
888-200-0327 |
8:00 a.m. - 6:00 p.m. Local Time |
AZ |
877-482-9045 |
8:00 a.m. - 6:00 p.m. Local Time |
| CO | 888-809-6539 | 8:00 a.m. - 6:00 p.m. Local Time |
FL |
888-200-0405 |
8:00 a.m. - 6:00 p.m. Local Time |
GA |
800-609-9754 |
8:00 a.m. - 6:00 p.m. Local Time |
IL |
888-200-0325 |
8:00 a.m. - 6:00 p.m. Local Time |
| KS | 866-761-7748 | 8:00 a.m. - 6:00 p.m. Local Time |
LA |
866-268-6438 |
8:00 a.m. - 6:00 p.m. Local Time |
MD |
800-691-0021 |
8:00 a.m. - 6:00 p.m. Local Time |
MI |
888-200-0324 |
8:00 a.m. - 6:00 p.m. Local Time |
| MO | 877-940-4172 | 8:00 a.m. - 6:00 p.m. Local Time |
| MS | 888-239-1451 | 8:00 a.m. - 6:00 p.m. Local Time |
NC |
800-980-5357 |
8:00 a.m. - 6:00 p.m. Local Time |
| OH | 800-331-4680 | 8:00 a.m. - 6:00 p.m. Local Time |
OK |
800-980-5319 |
8:00 a.m. - 6:00 p.m. Local Time |
TN |
877-250-8188 |
8:00 a.m. - 6:00 p.m. Local Time |
TX |
866-811-2704 |
8:00 a.m. - 6:00 p.m. Local Time |
VA |
877-265-9199 |
8:00 a.m. - 6:00 p.m. Local Time |
WA |
888-832-0969 |
8:00 a.m. - 6:00 p.m. Local Time |
Live Chat with a Producer Help Desk Representative
Sorry, PHD Chat is not available at this time.
Sorry, you have another session open. Please close that session and then start a new one.
 |