The Annual Enrollment Period (AEP) may be behind us, but these resources and reminders will continue to be helpful:

• The UnitedHealthcare UCard® ships to new members once the enrollment application is approved, so members may have already received their 2025 UCard. Renewing members will receive their new 2025 UCard before their plan effective date. Remind members they will need to swap the 2024 UCard with the 2025 UCard by their plan effective date. Learn more on the UnitedHealthcare UCard 2025 Agent Quick Reference Guide. 
  
  
• C-SNP applications have 60 days from the plan’s effective date to be verified. Learn more about the verification process in the Chronic Condition Special Needs Plan 2025 Agent Quick Reference Guide.
  
  
  • Register for the “2025 Chronic Condition Special Needs Plans (C-SNP)” National Webinar training on Wednesday, Dec. 18 at 1 p.m. CT
    
    
• Check for pended applications on the Jarvis homepage or Notification Center (the bell at the top of Jarvis). If a D-SNP application is pending, confirm eligibility and work through getting the application approved by providing an award letter, getting a new application submitted for a plan that the member is eligible for or calling PHD to withdraw the current D-SNP application. For more info about all pended app codes and how to resolve, view our new Pended Apps Code Job Aid.

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