As a reminder, physical ID cards are mailed to members within 7-10 business days after they have effectuated. Please be patient before submitting another mail order.

To help members obtain their member ID information prior to receiving their card, you can either visit their member profile page in your book of business^* (BoB) to view a digital version of their card or advise them to log in to their member online portal at myuhc.com/exchange to access a downloadable ID card. 

_{*Currently, BoB is unavailable to eAlliance agents and eAlliance solicitors.}

Go to your BoB

Go to Agent Communications