You can improve your clients’ overall experience with their UnitedHealthcare Individual & Family Affordable Care Act (ACA) Marketplace plan by encouraging them to register for the member online portal and utilize the UnitedHealthcare app.

Registration for the online portal is easy – members can simply go to myuhc.com/exchange and click “register.” They will need their member ID number, which can be located on their member ID card or invoice. You can also help them by looking up their member number in your book of business* (BoB) on Jarvis. They can then set up a login, but will be required to respond to either an email or phone call to verify their identity. You can also share the step-by-step video below with your clients:

Video: how to register

The video is also featured in this easy-to-share flyer, which is available in English and Spanish and can be personalized with your contact information:

To download the flyer, go to Jarvis > Sales Tools > Sales and Marketing Materials and open the “Member Onboarding” menu.

Sales and marketing materials

Once your clients have registered, they can utilize the online portal to:

• Explore benefits
• Access the member ID card
• Make a payment**
•  Set up Autopay**
• Choose and manage their primary care provider (PCP)
• And more

For even more convenient access, members can download and utilize the UnitedHealthcare app to manage their account. Click the button below to learn more and get answers to frequently asked questions.

App FAQs

Encourage your clients to use the app by sharing the QR code below or letting them know they can download it on Google Play ® or the App Store ®.

Download the app:

^{*Currently, BoB is unavailable to eAlliance agents and eAlliance solicitors.}

^{**Payment options may not be available in all states.}

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