Start the new year off right by reminding members how they can get the most out of their 2025 plan. As America’s most chosen Medicare Advantage brand with more than 45 years of experience, you and members can count on us for reliable Medicare coverage, which includes $0 annual wellness visits and $0 preventive care. Check in with your clients to answer questions and help ensure they understand their benefits and what to expect this year.

• Help members understand unique benefits, programs and resources.
  
  • For Medicare Advantage members, remind members they need to activate their UnitedHealthcare UCard® to shop and use any credits they may receive both online and in-store. There is no need to activate UCard to visit a provider or fill a prescription. Check out the UnitedHealthcare UCard 2025 Agent Quick Reference Guide or any of our other quick reference guides for more ways your clients can make the most of their plans. 
    
    
  • For AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®, search “MS Member” on the UHC Agent Toolkit to find materials you can share directly with members.
    
    
    
• Check out the member communications page on Jarvis to find descriptions of touchpoints members can expect  throughout their journey with UnitedHealthcare, highlighting the value of their plan. Reference the tab for each product, as appropriate. 
  • For Medicare Advantage, learn about the communications going out to new and tenured members that highlight key benefits and how to get started this year.  
    
    
  • For AARP Medicare Supplement Plan members, let your clients know about the different communications they may receive, such as the bi-monthly newsletter and the Enjoy a Hassle-Free Experience mailer or email.
    
    
    
• Remind members they may be able to schedule their annual wellness visit for $0, which is a great opportunity for members to meet with their primary care provider (PCP) and may help prevent health problems before they start. 
  
  
  
• Help members create their online member account if they haven’t already.  
  • For Medicare Advantage members, explore the member site with our Sales Agent Demo. From start to finish, you'll get to experience what members can do. You can also view the Member Site and Mobile App 2025 Agent Quick Reference Guide for more ways your clients can make the most of their plans. 
     
  • For AARP Medicare Supplement Plan members, reference the Post-Enrollment FAQ flyer to help your clients get the most out of their AARP Medicare Supplement Plan. 
    
     
    
• For the latest on misinformation circulating about UnitedHealthcare's medical claims approval rate and other topics, please continue to visit UnitedHealth Group’s newsroom.
  
  
  
• Help your clients with a UnitedHealthcare Part D plan know what to expect, including if their plan has a deductible and how it works. The UnitedHealthcare member site also makes it easy for members to sign up for mail order pharmacy, track their prescription drug costs and more. Review the 2025 Part D program details and Medicare Prescription Payment Plan FAQs (see page 5) in our Part D Overview – 2025 Agent Quick Reference Guide.
  • Help make sure members understand if their plan has a prescription drug deductible on certain drug tiers and how it works. Due to the Inflation Reduction Act, changes are coming to Part D coverage for 2025.  
    
    
  • Remind members that once they meet their deductible, they move into the Initial Coverage Stage and pay only their copay or coinsurance.
    
    
  • Once members, and others on their behalf, have paid a combined total of $2,000 – including any amount paid toward a deductible – they move to the Catastrophic Coverage Stage. Like in 2024, they won’t pay anything for Medicare-covered Part D drugs for the rest of the plan year. 
    
    
  • Members may also have questions about the Medicare Prescription Payment Plan, a new payment option that may help some members manage their Part D prescription drug costs. Starting Jan. 1, 2025, members can choose to spread out the out-of-pocket costs of their prescription drugs over the course of their plan year. The program is designed to benefit members who have high out-of-pocket prescription drug costs earlier in the plan year by spreading out their payments. UnitedHealthcare will be reaching out to members who may benefit from this program. This program does not reduce the members total annual drug cost. 
    
    
  • Review the 2025 Part D program details and Medicare Prescription Payment Plan FAQs (see page 5) in our Part D Overview – 2025 Agent Quick Reference Guide or find “What is the Medicare Prescription Payment Plan?” on uhc.com. 

_{Most chosen based on total plan enrollment from CMS Enrollment Data, Dec. 2024.}

_{AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.} 

_{January 2025. Confidential and proprietary information of UnitedHealth Group. For internal/agent use only. Do not distribute or reproduce any portion without the express written permission of UnitedHealth Group.}

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