Book of Business Overview
The book of business* (BoB) is an informative tool available on Jarvis to assist you with supporting your members. Through the BoB, you can view all of your UnitedHealthcare Individual & Family Plans (IFP) members. To get more detailed information about a specific member, you can access their member profile page. The list of members in your BoB can be filtered by member status (active or inactive), member number, name, state, plan code or product.
On the member’s profile page, you can manage a variety of features, such as ordering a member ID card, helping the member change their primary care provider (PCP), or viewing application and commission details.
To access your BoB, go to Jarvis and select book of business on the main navigation bar.
*Currently, BoB is unavailable to eAlliance agents and eAlliance solicitors.
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
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