Become familiar with the member experience. In the tabs below are the most common examples of communications members receive from the plan.
New Member Experience - Enrollment and Onboarding Touchpoints
Based on the plan selection, new members may receive the following communications.
Based on the plan selection, new members may receive the following communications.
New Member Experience – Key Touchpoints After Coverage Begins
When the member’s plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Medicare Advantage Sales Material Samples
New Member Just Checking In Call
When the member’s plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Medicare Advantage Sales Material Samples
New Member Just Checking In Call
General Member Example-Other Example
Each member receives communications based on their unique health care experience. A few of the most common and universally delivered communications are shown below.The member experience consists of many touchpoints not shown here.
Additional Medicare Advantage Sales Material Samples
MA PartD Explanation of Benefits
Each member receives communications based on their unique health care experience. A few of the most common and universally delivered communications are shown below.The member experience consists of many touchpoints not shown here.
Additional Medicare Advantage Sales Material Samples
MA PartD Explanation of Benefits
Redetermination Communication
Medicaid redetermination, also called renewal or recertification, is the process where states redetermine an individual’s eligibility for Medicaid. Medicaid redeterminations were paused in early 2020 due to the COVID-19 public health emergency (PHE). However, with the passage of recent legislation, states will resume the redetermination process and can end Medicaid coverage for individuals who are no longer eligible. Starting April 1, 2023, states will be starting the recertification process at different times and have until May 2024 to recertify their members.
There will be an outbound call and direct mail campaign for most D-SNP members. In most states, when a member falls into redetermination they will receive letters from UnitedHealthcare offering to help with the process. Eleven states are currently excluded from this outreach: Arizona (H0321-002 is excluded and H0321-004 is in scope), Florida, Indiana, Massachusetts, Minnesota, New Mexico, New Jersey, Tennessee, Virginia, Washington DC, and Wisconsin. This is subject to change. Please keep checking back here for the must current information.
Members need to provide authorization for us to assist in the redetermination recertification process. Below are the letters members will receive, as well as a copy of the letter agents will receive when a member is at risk of losing their SNP benefits, and a Social Government Referral Programs flyer to talk to members about the services and discounts we can connect them to—at no cost to them.
Member Recertification Letter - 30 days
Member Recertification Letter - 60 days
Member Recertification Letter - 90 days
Social Government Referrals Program Flyer
Agent Communication: Loss of SNP Eligibility
Medicaid redetermination, also called renewal or recertification, is the process where states redetermine an individual’s eligibility for Medicaid. Medicaid redeterminations were paused in early 2020 due to the COVID-19 public health emergency (PHE). However, with the passage of recent legislation, states will resume the redetermination process and can end Medicaid coverage for individuals who are no longer eligible. Starting April 1, 2023, states will be starting the recertification process at different times and have until May 2024 to recertify their members.
There will be an outbound call and direct mail campaign for most D-SNP members. In most states, when a member falls into redetermination they will receive letters from UnitedHealthcare offering to help with the process. Eleven states are currently excluded from this outreach: Arizona (H0321-002 is excluded and H0321-004 is in scope), Florida, Indiana, Massachusetts, Minnesota, New Mexico, New Jersey, Tennessee, Virginia, Washington DC, and Wisconsin. This is subject to change. Please keep checking back here for the must current information.
Members need to provide authorization for us to assist in the redetermination recertification process. Below are the letters members will receive, as well as a copy of the letter agents will receive when a member is at risk of losing their SNP benefits, and a Social Government Referral Programs flyer to talk to members about the services and discounts we can connect them to—at no cost to them.
Member Recertification Letter - 30 days
Member Recertification Letter - 60 days
Member Recertification Letter - 90 days
Social Government Referrals Program Flyer
Agent Communication: Loss of SNP Eligibility
New Member Experience – Enrollment and Onboarding Touchpoints
Content coming soon!
Content coming soon!
New Member Experience – Key Touchpoints After Coverage Begins
When the member's plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Part D Sales Material Samples
Content coming soon!
When the member's plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Part D Sales Material Samples
Content coming soon!
General Member Experience – Other Examples
Each member receives communications based on their unique health care experience. A few of the most common and universally delivered communications are shown below.The member experience consists of many touchpoints not shown here.
Additional Part D Sales Material Samples
Each member receives communications based on their unique health care experience. A few of the most common and universally delivered communications are shown below.The member experience consists of many touchpoints not shown here.
Additional Part D Sales Material Samples
New Member Experience - Enrollment and Onboarding Touchpoints
Based on the plan selection, new members may receive the following communications.
Pre Effective Medicare Supplement Sales Material Samples
Enrollment Kit AARP Medicare Supplement
Welcome Communications Medicare Supplement
Website Registration Communication Medicare Supplement
Based on the plan selection, new members may receive the following communications.
Pre Effective Medicare Supplement Sales Material Samples
Enrollment Kit AARP Medicare Supplement
Welcome Communications Medicare Supplement
Website Registration Communication Medicare Supplement
New Member Experience – Key Touchpoints After Coverage Begins
When the member’s plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Medicare Supplement Sales Material Samples
When the member’s plan coverage begins, they may receive the following information to help them get started with their new plan.
After Coverage Begins Medicare Supplement Sales Material Samples
Live Chat with a Producer Help Desk Representative
Sorry, PHD Chat is not available at this time.
Sorry, you have another session open. Please close that session and then start a new one.