Frequently Asked Questions - Jarvis Mobile App
Do I need to create new sign-in credentials to access the mobile app?
No, your existing One Healthcare ID sign in will work on the Jarvis mobile app.
No, your existing One Healthcare ID sign in will work on the Jarvis mobile app.
Is the mobile app secure?
Yes, the mobile app allows you to choose between Multi-factor Authentication (One-Time Passcode) or Bio-Metric Authentication (e.g., Face ID or Touch ID)
Yes, the mobile app allows you to choose between Multi-factor Authentication (One-Time Passcode) or Bio-Metric Authentication (e.g., Face ID or Touch ID)
How do you enable Face ID or Touch ID?
- Login to Jarvis mobile app using your existing Jarvis website One Healthcare ID username and password.
- Click on menu icon at top right of screen.
- Look for the Face ID/Touch ID option near the bottom of the menu.
- Toggle Face ID/Touch ID option On.
- The next time you log in to the mobile app, click the smiling face icon (if you have Face ID) or the thumbprint icon (if you have Touch ID) at the bottom of the screen to use Face ID/Touch ID to log in.
- Login to Jarvis mobile app using your existing Jarvis website One Healthcare ID username and password.
- Click on menu icon at top right of screen.
- Look for the Face ID/Touch ID option near the bottom of the menu.
- Toggle Face ID/Touch ID option On.
- The next time you log in to the mobile app, click the smiling face icon (if you have Face ID) or the thumbprint icon (if you have Touch ID) at the bottom of the screen to use Face ID/Touch ID to log in.
I have multiple Writing IDs. Can I access each of my accounts/Writing IDs in the mobile app?
Yes, you can toggle between each of your Writing IDs in two ways. Once you log in to the mobile app, select the down arrow next to your name to see a list of your Writing IDs that you can choose between. You can also select the menu drop down at the top right of your screen, then select agent profile. Scroll to the bottom to see your Party ID and a list of your Writing IDs (if you have more than one) that you can choose between.
Yes, you can toggle between each of your Writing IDs in two ways. Once you log in to the mobile app, select the down arrow next to your name to see a list of your Writing IDs that you can choose between. You can also select the menu drop down at the top right of your screen, then select agent profile. Scroll to the bottom to see your Party ID and a list of your Writing IDs (if you have more than one) that you can choose between.
I have multiple Party IDs. Can I access each of my Party IDs in the mobile app?
Yes, the log in process for the mobile app is similar to the Jarvis webpage. A unique One Healthcare ID must be created for each Party ID. Login to Jarvis using the One Healthcare ID that is associated with the Party ID you would like to access.
Yes, the log in process for the mobile app is similar to the Jarvis webpage. A unique One Healthcare ID must be created for each Party ID. Login to Jarvis using the One Healthcare ID that is associated with the Party ID you would like to access.
How current is the information I see in the mobile app?
The mobile app and the Jarvis website will have the same information.
The mobile app and the Jarvis website will have the same information.
Do I need a new registration/one Healthcare ID to login to the mobile app?
No, you do not need a new One Healthcare ID. If you do not already have a One Healthcare ID, please login to www.uhcjarvis.com on your internet browser to register.
No, you do not need a new One Healthcare ID. If you do not already have a One Healthcare ID, please login to www.uhcjarvis.com on your internet browser to register.
Which devices may I use to access the Jarvis mobile app?
Smartphones and tablets that have access to the Apple App store or the Google Play Store will work.
Smartphones and tablets that have access to the Apple App store or the Google Play Store will work.
Frequently Asked Questions - One Healthcare ID
What is a One Healthcare ID?
One Healthcare ID is a secure, centralized identity management solution that allows you to use a single sign-on for any applications connected to One Healthcare ID. You simply register for an One Healthcare ID once and then use it to seamlessly access any associated applications. You also have the ability to reset your password, recover your One Healthcare ID and maintain your profile.
One Healthcare ID is a secure, centralized identity management solution that allows you to use a single sign-on for any applications connected to One Healthcare ID. You simply register for an One Healthcare ID once and then use it to seamlessly access any associated applications. You also have the ability to reset your password, recover your One Healthcare ID and maintain your profile.
What is the difference between One Healthcare ID and Optum ID?
One Healthcare ID is the same thing as Optum ID, and if you have already registered an Optum ID with Jarvis, you can continue using this login credential and do not need to register a new One Healthcare ID. The One Healthcare ID system provides an increased level of security to further protect our members' and agents' confidential personal information.
One Healthcare ID is the same thing as Optum ID, and if you have already registered an Optum ID with Jarvis, you can continue using this login credential and do not need to register a new One Healthcare ID. The One Healthcare ID system provides an increased level of security to further protect our members' and agents' confidential personal information.
I have already created an Optum ID for Jarvis. Do I need to create a One Healthcare ID?
If you have already created an Optum ID for Jarvis, you do not need to register a separate ID for One Healthcare ID. Your existing Optum ID has been converted into a One Healthcare ID, and the user name and password will continue working.
If you have already created an Optum ID for Jarvis, you do not need to register a separate ID for One Healthcare ID. Your existing Optum ID has been converted into a One Healthcare ID, and the user name and password will continue working.
What else has changed as a result of the move from Optum ID to One Healthcare ID?
The experience very closely resembles what you have seen in the past. The main difference is that you will be periodically requested to enter a One-time Passcode after entering your username and password. The One-time Passcode will be sent to either the email or phone number you have associated with your One Healthcare ID. The One-time Passcode is taking the place of security questions to enhance security standards to protect member and agent information.
The experience very closely resembles what you have seen in the past. The main difference is that you will be periodically requested to enter a One-time Passcode after entering your username and password. The One-time Passcode will be sent to either the email or phone number you have associated with your One Healthcare ID. The One-time Passcode is taking the place of security questions to enhance security standards to protect member and agent information.
Do I need to enter an Access Code every time that I log in?
No. You can bypass the Access Code by putting a check mark on “Skip this step if you are logging in from a computer or device you regularly use at work or home” given that you are using the same device and browser. This will help the system to remember the device that you used in accessing your account.
No. You can bypass the Access Code by putting a check mark on “Skip this step if you are logging in from a computer or device you regularly use at work or home” given that you are using the same device and browser. This will help the system to remember the device that you used in accessing your account.
Will Security questions be used anymore?
Security Questions are only used for account recovery (reset a password when logging into One Healthcare ID). The security questions will never be used to grant access to the system because they are not considered a 2 factor of MFA.
Security Questions are only used for account recovery (reset a password when logging into One Healthcare ID). The security questions will never be used to grant access to the system because they are not considered a 2 factor of MFA.
What happens if multiple people use the same workstation and have multiple IDs. If each person does multi-factor for their login, will those cookies co-exist, or could this cause them to re-validate?
Multiple users can all use the same computer. Each One Healthcare ID that logs in at the device will have to provide a One-time Passcode on that computer upon initial login. If they select “remember device” they should not have to provide an access code on subsequent logins. Users may encounter the need to submit a One-time Passcode again if cache/cookies on the computer are cleared or if a user attempted too many login fails.
Multiple users can all use the same computer. Each One Healthcare ID that logs in at the device will have to provide a One-time Passcode on that computer upon initial login. If they select “remember device” they should not have to provide an access code on subsequent logins. Users may encounter the need to submit a One-time Passcode again if cache/cookies on the computer are cleared or if a user attempted too many login fails.
What is a(n) Multi-Factor Authentication, Access Code or One Time Password?
It is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism: knowledge (something the user and only the user knows - Password), possession (something the user and only the user has - token or one-time-password), and inherence (something the user and only the user is - biometrics). This process results in an enhanced level of security to protect end-user and customer data.
It is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism: knowledge (something the user and only the user knows - Password), possession (something the user and only the user has - token or one-time-password), and inherence (something the user and only the user is - biometrics). This process results in an enhanced level of security to protect end-user and customer data.
When can I register for my One Healthcare ID?
You must create your One Healthcare ID in order to log in to Jarvis and LEAN.
You must create your One Healthcare ID in order to log in to Jarvis and LEAN.
Will I be able to log into Jarvis without registering for a One Healthcare ID?
No, you must create an One Healthcare ID the first time you go to Jarvis.
No, you must create an One Healthcare ID the first time you go to Jarvis.
How do I create an One Healthcare ID?
Click on “Register” to get started, and follow the process to set up your One Healthcare ID and connect it to Jarvis .
Click on “Register” to get started, and follow the process to set up your One Healthcare ID and connect it to Jarvis .
What if I have two Party IDs?
You will need to create a distinct One Healthcare ID for each Party ID.
You will need to create a distinct One Healthcare ID for each Party ID.
What if I already have an One Healthcare ID?
If you already have an One Healthcare ID, sign in with your One Healthcare ID and then follow the steps to connect Jarvis to your existing One Healthcare ID. This will not change access you have to other applications.
If you already have an One Healthcare ID, sign in with your One Healthcare ID and then follow the steps to connect Jarvis to your existing One Healthcare ID. This will not change access you have to other applications.
What browsers are supported?
One Healthcare ID is supported on the following browsers:
- Internet Explorer 9 through 11
- Firefox's latest version
- Chrome's latest version
- Safari's latest version for iPhone/iPad
One Healthcare ID is supported on the following browsers:
- Internet Explorer 9 through 11
- Firefox's latest version
- Chrome's latest version
- Safari's latest version for iPhone/iPad
How do I reset my password?
You can use self-service to reset your password if you have forgotten it. Click the “Forgot My Password” option and follow instructions.
You can use self-service to reset your password if you have forgotten it. Click the “Forgot My Password” option and follow instructions.
How do I retrieve my One Healthcare ID?
You can use self-service to retrieve your One Healthcare ID if you have forgotten it. Click the “Forgot One Healthcare ID” option and follow instructions.
You can use self-service to retrieve your One Healthcare ID if you have forgotten it. Click the “Forgot One Healthcare ID” option and follow instructions.
How do I unlock my account?
Your account may be locked if you enter an incorrect combination of an One Healthcare ID and password too many times. In this case, you can use verified information from your profile to unlock your account. Verified information options can include:
- Email address
- Mobile phone
- Security questions
- One-time Passcode
- Select Continue on the Account Locked page and follow instructions.
If you have forgotten your security questions, or answered them incorrectly too many times, you will need to validate your identity via email or text message. If you have two One Healthcare IDs associated with the same email address, you may need to call the PHD to have a mobile number added to your account for verification purposes. If you’d like to self-serve in the case of a locked account, we recommend adding you mobile number to your account by navigating to the login screen, clicking Manage Your One Healthcare ID, and then Manage Verification Options.
Your account may be locked if you enter an incorrect combination of an One Healthcare ID and password too many times. In this case, you can use verified information from your profile to unlock your account. Verified information options can include:
- Email address
- Mobile phone
- Security questions
- One-time Passcode
- Select Continue on the Account Locked page and follow instructions.
If you have forgotten your security questions, or answered them incorrectly too many times, you will need to validate your identity via email or text message. If you have two One Healthcare IDs associated with the same email address, you may need to call the PHD to have a mobile number added to your account for verification purposes. If you’d like to self-serve in the case of a locked account, we recommend adding you mobile number to your account by navigating to the login screen, clicking Manage Your One Healthcare ID, and then Manage Verification Options.
Who do I contact with questions about setting up my One Healthcare ID if I am a UnitedHealthcare employee?
Please email the PHD at phd@uhc.com. They will respond to your email as soon as they are able.
Please email the PHD at phd@uhc.com. They will respond to your email as soon as they are able.
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