Jarvis | United Healthcare

One Healthcare ID is a secure, centralized identity management solution that allows you to use a single sign-on for any applications connected to One Healthcare ID. You simply register for an One Healthcare ID once and then use it to seamlessly access any associated applications. You also have the ability to reset your password, recover your One Healthcare ID and maintain your profile.

One Healthcare ID is the same thing as Optum ID, and if you have already registered an Optum ID with Jarvis, you can continue using this login credential and do not need to register a new One Healthcare ID. The One Healthcare ID system provides an increased level of security to further protect our members' and agents' confidential personal information.

If you have already created an Optum ID for Jarvis, you do not need to register a separate ID for One Healthcare ID. Your existing Optum ID has been converted into a One Healthcare ID, and the user name and password will continue working.

The experience very closely resembles what you have seen in the past. The main difference is that you will be periodically requested to enter a One-time Passcode after entering your username and password. The One-time Passcode will be sent to either the email or phone number you have associated with your One Healthcare ID. The One-time Passcode is taking the place of security questions to enhance security standards to protect member and agent information.

No. You can bypass the Access Code by putting a check mark on “Skip this step if you are logging in from a computer or device you regularly use at work or home” given that you are using the same device and browser. This will help the system to remember the device that you used in accessing your account.

Security Questions are only used for account recovery (reset a password when logging into One Healthcare ID). The security questions will never be used to grant access to the system because they are not considered a 2 factor of MFA. 

Multiple users can all use the same computer. Each One Healthcare ID that logs in at the device will have to provide a One-time Passcode on that computer upon initial login.  If they select “remember device” they should not have to provide an access code on subsequent logins. Users may encounter the need to submit a One-time Passcode again if cache/cookies on the computer are cleared or if a user attempted too many login fails.

It is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism: knowledge (something the user and only the user knows - Password), possession (something the user and only the user has - token or one-time-password), and inherence (something the user and only the user is - biometrics). This process results in an enhanced level of security to protect end-user and customer data.

You must create your One Healthcare ID in order to log in to Jarvis and LEAN.

No, you must create an One Healthcare ID the first time you go to Jarvis.

Click on “Register” to get started, and follow the process to set up your One Healthcare ID and connect it to Jarvis .

You will need to create a distinct One Healthcare ID for each Party ID.

If you already have an One Healthcare ID, sign in with your One Healthcare ID and then follow the steps to connect Jarvis  to your existing One Healthcare ID. This will not change access you have to other applications.

One Healthcare ID is supported on the following browsers:

• Internet Explorer 9 through 11
• Firefox's latest version
• Chrome's latest version
• Safari's latest version for iPhone/iPad

You can use self-service to reset your password if you have forgotten it. Click the “Forgot My Password” option and follow instructions.

You can use self-service to retrieve your One Healthcare ID if you have forgotten it. Click the “Forgot One Healthcare ID” option and follow instructions.

Your account may be locked if you enter an incorrect combination of an One Healthcare ID and password too many times. In this case, you can use verified information from your profile to unlock your account. Verified information options can include:

• Email address
• Mobile phone
• Security questions
• One-time Passcode

Select Continue on the Account Locked page and follow instructions.

If you have forgotten your security questions, or answered them incorrectly too many times, you will need to validate your identity via email or text message. If you have two One Healthcare IDs associated with the same email address, you may need to call the PHD to have a mobile number added to your account for verification purposes. If you’d like to self-serve in the case of a locked account, we recommend adding you mobile number to your account by navigating to the login screen, clicking Manage Your One Healthcare ID, and then Manage Verification Options.

Please email the PHD at phd@uhc.com. They will respond to your email as soon as they are able.